Positive Consumer Experience “PCE”
Synergetic Communication developed PCE in 2012 to address the dramatic changes in our industry’s expected interaction with consumers. Our goal is to anticipate what our clients require from collection efforts.
PCE at Synergetic Communication stands for so much more than “Assuming a Positive Intent” when discussing an account with a consumer. We expect everyone in the company to have this frame of mind and approach to all communications internally and externally. Over time, PCE has morphed into many other acronyms such as:
- Professional Collection Environment
- Positive Call Engagement
- Productive Call Effort
- Probe Communicate Engage
